Privacy Policy

Last updated: July 31, 2025

Philis Enterprise© (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users and their customers. This Privacy Policy explains how we collect, use, store, and share information through our CRM system (“CRM” or “Service”), and what rights and choices users have regarding their personal data.

By using our CRM system, you agree to the practices outlined in this policy.

1. Information We Collect

A. Data You Provide to Us

• User Account Data: Names, email addresses, phone numbers, job titles, company names.
• Customer Data: Contact details, communication records, sales information, support tickets.
• Uploaded Content: Files, notes, and attachments voluntarily added by users.
• Billing Information: Credit card details, billing addresses (if applicable).

B. Automatically Collected Data

• Usage Data: IP addresses, browser types, device identifiers, pages visited, actions taken.
• Log Data: Timestamps, login attempts, error reports, and system activities.
• Cookies and Tracking: Small files used to maintain sessions and improve functionality.

2. How We Use the Information

• Deliver and maintain the CRM service.
• Authenticate users and maintain account security.
• Provide customer support and respond to inquiries.
• Improve the CRM’s features, usability, and performance.
• Send service-related communications and updates.
• Generate aggregated insights and analytics (non-personally identifiable).
• Comply with legal obligations and enforce our Terms of Service.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the EEA, we process your data under the following legal bases:

• Consent (e.g., for marketing communications).
• Contractual necessity (e.g., providing the CRM service).
• Legitimate interests (e.g., service improvement, fraud prevention).
• Legal obligation (e.g., tax and compliance records).

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Authorized Team Members: Users within your organization as per your CRM access permissions.
• Third-Party Service Providers: Hosting providers, analytics tools, payment processors (under strict confidentiality and data protection agreements).
• Legal Authorities: When required by law or in response to valid legal processes.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale.

5. Data Storage and Retention

• All data is stored on secure servers in [Insert Region or Cloud Provider].
• We retain account and customer data for as long as necessary to provide the service and comply with legal obligations.
• Users can delete or export their data at any time through the account settings or by contacting support.

6. Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit.
• Role-based access control (RBAC).
• Password hashing and multi-factor authentication (optional).
• Regular vulnerability assessments and audit logs.

While we strive to protect all information, no system can be guaranteed 100% secure. Users are responsible for safeguarding their credentials and access.

7. International Data Transfers

If data is transferred outside of your country or the EEA, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Agreements with data processors that meet applicable data protection laws.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: View the personal data we hold about you.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request erasure of your data.
• Portability: Receive a copy of your data in a structured format.
• Objection: Opt out of certain uses or processing.
• Withdraw Consent: Where processing is based on consent.

To exercise any of these rights, contact us at office@philisenterprise.com.

9. Cookies

We use essential and functional cookies to:

• Keep you logged in securely.
• Remember your preferences and settings.
• Analyze usage trends to improve the CRM.

Users can manage cookie settings in their browser, but disabling cookies may impact CRM functionality.

10. Children’s Privacy

Our CRM system is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have received such data, please contact us for immediate removal.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will:

• Post the updated version with a new “Last updated” date.
• Notify users via email or within the CRM system when material changes are made.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at:

Philis Enterprise
Email: office@philisenterprise.com
Phone: +359.878.70.55.80